Your role

What you'll be doing

What We Need 

Corpay is currently looking to hire a Priority Support Agent on a Fixed Term Contract basis within our Roomex division. This position falls under our Lodgings line of business and is based from our Dublin office. In this role you will be the first point of contact for our customers, providing outstanding support across multiple communication channels. You will manage customer enquiries through Salesforce cases, phone calls, and live chat, ensuring timely resolution while delivering a positive customer experience. You will report into the Priority Support Manager and regularly collaborate with other teams across the division.

How We Work 

As a Priority Support Agent, Corpay will set you up for success by providing: 

• Assigned workspace in the Dublin office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

• Managing and resolve customer enquiries and requests through Salesforce cases.
• Providing professional and friendly support via inbound and outbound phone calls.
• Responding promptly and accurately to customer enquiries through live chat.
• Investigating customer issues, identify solutions, and escalate complex cases when required.
• Maintaining accurate and detailed records of all customer interactions within Salesforce.
• Working collaboratively with internal teams, including Account Management, Sales, Operations, Finance, and Product, to resolve customer issues.
• Meeting established service level agreements (SLAs) and quality standards.
• Identifying recurring customer issues and provide feedback to improve processes and the overall customer experience.
• Ensuring all customer communications are handled with empathy, professionalism, and attention to detail.
• Staying up to date with Roomex products, services, policies, and system updates.

Qualifications & Skills 

• 2 years + Previous experience in a travel/hotel customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Experience working with CRM systems, preferably Salesforce.
• Ability to manage multiple tasks while maintaining high accuracy.
• Strong organisational and time management skills.
• Comfortable working in a fast-paced, customer-focused environment.
• Proficient with Microsoft Office and web-based applications.

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About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.