Technical Account Manager

%HEADER_COMPANY_WEBSITE%%HEADER_EMPLOYEES%Technical Account ManagerPalo Alto, CA - %LABEL_POSITION_TYPE_REMOTE_ANY%%LABEL_POSITION_TYPE_FULL_TIME%$115,000 – $155,000%BREADCRUMB_JOB_OPENINGS%Technical Account Manager%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%About the Role Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. Candidates must be based in the United States and hold U.S. persons status (22 U.S. Code § 6010). If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you! What You Will Own & Drive Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs Own projects across account management, program management, and professional services to improve customer satisfaction Track and coordinate technology deployments with customers and partners on a global scale Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed What You Bring to The Table 3+ years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfactionBachelor's degree or equivalentExperience with project management methodologiesTechnical proficiency with Python, database queries, and API usageStrong analytical skills, with experience drawing insights from large data setsExcellent organizational skills and attention to detailStrong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneouslyCultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas What Makes You Stand Out Experience supporting government, defense, or highly regulated industry customersExperience working with GovCloud environmentsExperience working in or supporting manufacturing operations teamsExperience in Network and/or IoT applicationsAdvanced experience with scripting, Python, and complex database queriesStrong project management experience around solution deploymentsTraining or instructional experience with customers or internal teams How We Will Support You Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and...