Senior Manager

Skip to main content Senior Manager Perfios Jakarta, Indonesia Apply Senior Manager Perfios Jakarta, Indonesia 6 days ago Over 200 applicants See who Perfios has hired for this role Apply Save Report this job Direct message the job poster from Perfios Sharvari Pandya Sharvari Pandya Associate Manager - People Success at Perfios | Leading B2B SaaS Fintech | Hiring for EMEA, APAC and ASEAN regions | Where Innovation meets Talent… Industry: InsurTech / Health InsuranceFocus: Claim Digitisation & Intelligent Auto AdjudicationRole OverviewThe Senior Manager of Customer Success is a pivotal, hands-on role responsible for ensuring our health insurer clients achieve maximum value from our Claim Digitisation and Intelligent Auto Adjudication platforms. You will serve as the primary strategic advisor and project manager for key accounts, guiding them from the initial solutioning and workflow design stages through to post-implementation success. By identifying process improvements and understanding the insurer's core business challenges, you will drive product adoption, ensure seamless claims operations, and uncover opportunities to upsell new products and services.Key ResponsibilitiesEnd-to-End Project Management: Own the customer journey from the initial solutioning and scoping phase through implementation, go-live, and post-implementation success.Relationship Management: Build and maintain robust, trusted relationships with key stakeholders and operational leaders within health insurer organizations.Domain-Specific Optimization: Drive the adoption of intelligent auto-adjudication workflows and claim digitization processes, advising clients on best practices to reduce claim turnaround times and improve accuracy.Process Improvement: Continuously assess client claims workflows to identify bottlenecks and recommend product-led process improvements that deliver measurable ROI.Upselling & Cross-selling: Analyze customer feedback, operational pain points, and usage data to identify upselling and cross-selling opportunities, strategically pitching new products or services that align with their needs.Account Health Monitoring: Track and analyze customer health metrics, designing and executing action plans to address potential risks to customer satisfaction, platform adoption, and retention.Cross-Functional Collaboration: Collaborate effectively with Sales, Product Development, and Implementation teams to ensure a seamless client onboarding experience and advocate for client feature requests.Performance Reviews: Conduct regular business reviews (QBRs) with clients to evaluate satisfaction levels, present ROI metrics (e.g., auto-adjudication rates), and collect feedback for continuous improvement.QualificationsEducation: Bachelor’s degree in Business Administration, Healthcare Management, Operations, or a relevant field.Experience: A minimum of 6 years of overall professional experience, with at least 2-3 years in Customer Success, Account Management, or a related domain.Domain Expertise: Proven experience in the Health Insurance industry, InsurTech, or Healthcare claims processing is highly preferred.Project Leadership: Strong project management skills with a track record of successfully guiding complex software implementations from solutioning to operational success.Commercial...