Office Representative I Radiology General I Full-Time | Days

Overview

Minimum Education and Experience Requirements:

• High school diploma or equivalent required.
• Additional education beyond high school preferred.
• Minimum of two years of clerical experience required, with at least one year of experience in a healthcare setting preferred.
• A two-year degree may substitute for one year of required clerical or hospital/medical practice experience.

Required Skills and Qualifications:

• Provides professional, courteous, and respectful service to patients, visitors, providers, and internal customers while maintaining positive working relationships.
• Demonstrates strong customer service and communication skills, both in person and by telephone.
• Proficient computer skills with the ability to navigate electronic systems and perform accurate data entry.
• Knowledge of medical terminology, ICD-9/CPT coding, insurance terminology, and healthcare processes preferred.
• Familiarity with EPIC, Biscom, OnBase, CareMedic, or other healthcare information systems preferred.
• Maintains strong attention to detail while accurately reviewing, entering, and managing information.
• Demonstrates effective critical thinking and problem-solving skills while working in a fast-paced healthcare environment.
• Comfortable communicating with and obtaining information from patients, clinics, physicians, and clinical/technical staff.
• Ability to multitask, organize, prioritize assignments, manage competing deadlines, and work collaboratively within a team environment.

Licensure/Certification/Registration:

• None required.

Motor Vehicle Operator Designation:

• This position does not require operation of a vehicle for assigned business purposes.

Qualifications

Minimum Education and Experience Requirements:

• High school diploma or equivalent required.
• Continuing education beyond high school preferred.
• Minimum of two years of clerical experience required, with at least one year of experience in a healthcare environment preferred.
• A two-year degree may substitute for one year of clerical or hospital/medical practice experience.

Required Skills and Qualifications:

• Demonstrates professionalism, courtesy, and patience when interacting with patients, visitors, providers, and internal customers to maintain positive relationships.
• Strong customer service skills with the ability to communicate effectively in person and over the telephone.
• Proficient computer skills, including keyboarding and experience using electronic systems.
• Knowledge of medical terminology, ICD-9/CPT codes, insurance terminology, and healthcare processes preferred.
• Experience with EPIC, Biscom, OnBase, CareMedic, or similar healthcare systems preferred.
• Strong attention to detail with the ability to accurately collect, verify, and process information.
• Excellent critical thinking and problem-solving skills with the ability to work effectively in a fast-paced and sometimes stressful environment.
• Ability to communicate professionally and obtain or provide information to clinics, physicians, patients, and clinical/technical staff.
• Strong organizational skills with the ability to multitask, prioritize responsibilities, meet deadlines, and work effectively as part of a team.

Licensure/Certification/Registration:

• None required.

Motor Vehicle Operator Designation:

• This position does not require operation of a vehicle for assigned business purposes.