Customer Service Representative - Aerospace (f/m)
About The Role:
In this role you will be responsible for the account administration and interfacing with aerospace customers at an advanced journeyman level, demonstrating solid working experience and knowledge of aerospace products and overall customer base. The role includes, but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.
What You Will Do:
Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI)
Compile and generate various customer/sales reports
Contract review of customer purchase orders
Work unassisted with aerospace OEM and aftermarket customer requirements
Respond to customer pricing requests per established price list
Interact with other departments as required (order status, delivery updates, warranty & quality)
File and maintain documentation
Interface with customers on a day-to-day basis
Prepare and submit customer quotations per established price list
Respond to internal and external customer inquiries
Over-time may be required with little or no notice to accommodate customer needs
What You Will Need:
University degree preferred
Minimum 2 years of related experience in customer service
Excellent English and Polish language skills – both written & spoken
Any additional language will be a plus
Excellent knowledge of MS Office package (Word, Excel, Outlook)
Ability to work in fast-paced environments
Strong work ethics, enthusiasm, cooperation, and communication skills
What You Will Gain:
Salary range from 6 000 to 10 800 PLN gross – depending on experience
Advancement opportunities in an international aerospace team
A total rewards package, that includes: private health insurance, life & accidental insurance
Multisport package
Meal Vouchers
Company performance bonus program
Work-life balance, semi-flexible working time
PPK: Woodward offers payment to your PPK account up to 4% of your compensation depending on seniority
Hybrid work model
Relocation & Educational support