At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Jabil Healthcare is the world’s largest provider of design and manufacturing services in healthcare, and we help improve the health and well-being of people around the globe. Join our team and contribute to the development, design, and production of products and solutions for leading international healthcare brands to enhance patient health.

For our team in Balsthal and Hägendorf, we are looking for an

Support Technician I (m/f/d) 100%

Your Responsibilities:

• Ensure the management of all user IT requests and incidents through the existing ticket management tool.
• Provide Level 1 / Level 2 support for company IT hardware (computers, peripherals) and business-related software.
• Install and configure standard applications and collaborate with vendors for specialized production software.
• Support and troubleshoot IT-related issues within the production environment, including manufacturing systems (e.g. MES, FDM) and connected equipment.
• Assist in CSV (Computer System Validation) activities, including IQ (Installation Qualification) and ensuring compliance with GxP requirements.
• Perform and manage machine and system backups using Acronis, ensuring data integrity and system recoverability in production environments.
• Work closely with other IT professionals (including remote teams) to maintain uninterrupted IT services.
• Participate in regular training sessions to stay aligned with current technologies, compliance, and operational requirements.
• Manage IT inventory (hardware and software assets).
• Maintain and update IT documentation and knowledge base.
• Actively contribute to continuous improvement (Kaizen) of IT services and processes.
• Participate in IT and cross-functional projects, supporting business and production teams.

Your Profile:

• Completed IT training (EFZ or equivalent level), ideally with 2 years of experience in a similar role.
• Proficiency in using Windows-based computers and Microsoft products in general, especially Microsoft Office and Outlook.
• Good understanding of Windows Server and network environments.
• Fluent in German and good knowledge of English.

You are reporting to:

Sr. Information Technology Manager

What we Offer:

• A responsible and varied role in a global company
• Progressive employment conditions with long-term prospects
• High level of personal responsibility and independent working
• A safe space for creative thinking and workplace learning
• Bonus system, additional vacation days, and many other benefits

We look forward to receiving your complete online application. Say YES to Jabil and YES to a new challenge!

 

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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