Role responsibilities
You will build and own AI agents that handle customer support, onboarding, and success, ensuring efficient operations without scaling headcount. Your role involves automating processes, mapping customer journeys, and improving customer outcomes through AI-driven solutions.
Requirements
The ideal candidate should have strong technical skills in AI and automation, with a focus on customer-facing roles. Experience in construction technology or logistics, along with a proactive approach to problem-solving and communication, is highly desirable.
Key skills
AI, Automation, APIs, SQL, Customer Service, Communication, Data Analysis, Problem Solving, Technical Judgment, Onboarding, Support, Logistics, Construction Technology, Agent Frameworks, Implementation, SaaS
Keywords
AI, Automation, APIs, SQL, Customer Service, Communication, Data Analysis, Problem Solving, Technical Judgment, Onboarding, Support, Logistics, Construction Technology, Agent Frameworks, Implementation, SaaS, Customer Operations, Knowledge Base, Vendor Onboarding, Account Health Monitoring, Self-Serve Enablement, QBRs, Renewal Prep, Customer Satisfaction, Feedback Loops, Series A Funding