Director of Operations

Director of OperationsSan FranciscoG&A – Operations /Full Time /Hybridapply for this jobAbout SuperAnnotateSuperAnnotate helps the world’s leading AI teams build responsible, next-generation models powered by high-quality human data. We’re a fast-growing Series B startup bridging the gap between advanced AI innovation and the data that drives it. Our global network of expert specialists, scalable managed operations, precise talent matching, and full project transparency ensure unmatched data quality at scale. Trusted by innovators like Databricks and ServiceNow - and backed by NVIDIA, Dell Technologies Capital, Databricks Ventures, Cox Enterprises, and Lionel Messi’s Play Time VC - SuperAnnotate is proud to be the top-ranked AI data company on G2 for multiple consecutive years, including 2025.The Impact You'll Make As Director of Operations, you will serve as a key operational leader responsible for managing and improving the company’s day-to-day operations during a period of rapid growth and increasing organizational complexity. Reporting directly to the COO, you’ll work across teams to improve coordination, drive accountability, and ensure operational processes run effectively across the business. This is a highly hands-on role focused on operational execution, process management, and cross-functional support. You'll oversee critical operational functions with a primary focus on Finance and legal/commercial operational support, alongside IT, InfoSec, and facilities. You'll also help grow the company's Sales Operations and RevOps capabilities (including CRM and sales enablement) over time. This role requires comfort with ambiguity and the ability to context-switch across functions. You’ll lead and support a growing operations team while helping establish the structure, workflows, and communication processes needed for teams to operate efficiently in a fast-moving environment. This is a high-visibility opportunity for an experienced operator who thrives in lean, high-growth environments and enjoys building scalable processes that directly impact company performance. This is a full-time, hybrid position based in San Francisco.What You'll Do Partner closely with executive leadership to improve operational execution, accountability and organizational scale. Oversee day-to-day business operations across multiple cross-functional areas including finance and accounting, IT, InfoSec and facilities. Build and improve scalable operational processes, workflows, and accountability systems across the organization. Serve as a key operational point of contact for commercial contract review and escalation, partnering closely with executive leadership and outside counsel on legal/commercial processes. Grow into ownership of core sales operations and RevOps systems, including CRM (HubSpot) and sales engagement tools, with support from leadership as you ramp up.  Lead, mentor, and develop a multidisciplinary global operations team, including managers and individual contributors. Drive organizational prioritization and improve operational efficiency in a lean, fast-moving environment. Partner with leadership to support aggressive company growth targets and evolving business needs. Use data and operational insights to identify opportunities, solve problems, and improve business performance. Help establish clear operational structure and communication processes that enable teams to execute effectively in a fast-paced environment. What You'll Bring 7+ years of operations, business operations, revenue operations, strategy & finance, or related operational leadership experience. Prior experience managing teams and developing people leaders (this is not a first-time manager role). Strong operational leadership experience in high-growth or fast-paced environments. Working knowledge of finance fundamentals sufficient to directly manage and mentor finance staff, including comfort with financial modeling and strong Excel/Google Sheets...