Customer Success Manager

Skip to main content Customer Success Manager Credgenics Noida, Uttar Pradesh, India Apply Join or sign in to find your next job Join to apply for the Customer Success Manager role at Credgenics Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Customer Success Manager Credgenics Noida, Uttar Pradesh, India 1 day ago Over 200 applicants See who Credgenics has hired for this role Apply Join or sign in to find your next job Join to apply for the Customer Success Manager role at Credgenics Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Direct message the job poster from Credgenics Gurjeet Kaur Gurjeet Kaur Talent Partner @ Credgenics || Psychology Major About CredgenicsCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job SummaryWe are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics. The CSM will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption, satisfaction, and retention. The ideal candidate will possess excellent relationship management skills, a customer-centric mindset, and a passion for solving problems using technology.Key Responsibilities:Customer Relationship Management:● Act as the primary liaison between Credgenics and assigned clients, fostering trust and ensuringtheir satisfaction with our platform.● Develop and maintain long-term relationships with key stakeholders across client organizations.Onboarding and Training:● Facilitate seamless onboarding of new clients, ensuring they are set up for success with theCredgenics platform.● Conduct training sessions to ensure clients understand and leverage the platform's features effectively.Adoption and Retention:● Drive adoption of Credgenics solutions by understanding client goals and aligning them with product capabilities.● Monitor client usage and proactively address any challenges or concerns.Upselling and Cross-Selling:● Identify opportunities to expand the client’s use of the Credgenics platform, including introducing new features or services.● Collaborate with the sales team to maximize revenue...