Senior Specialist, OPS Business Process Improvements/Best Practice

In this role, you’ll make an impact in the following ways: 

• Represent Operations as a SME and stakeholder in Global Collateral related and other initiatives
• Gather, analyse, and document information for new Business Requirements in support to Global Collateral activities from stakeholders in Operations.
• Participate in Business Requirements modelling and writing with Product and Engineering experts.
• Collaborate with colleagues to identify potential efficiencies / enhancements of operational process flows
• Review Business and Functional Requirements
• Prepare and coordinate the project implementation and operational readiness
• Assist with non-standard service support requests
• SME for new processes, products, and services
• Facilitate communication between internal users, Product and Engineering experts

To be successful in this role, we’re seeking the following: 

• Bachelors degree required 
  • Graduate degree preferred 
• 5-7 years of total work experience preferred
• Experience in Operations, Business Analysis or Technology preferred
• Strong AI and digital tools capability; light coding experience is a plus
• Proven ability to identify innovative solutions and new opportunities using the latest technology
• Strong verbal and written communication skills across all organizational levels
• Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Outlook, Teams)
• Self-driven and capable of working independently with minimal supervision
• Thorough, with strong organizational and analytical skills
• Adaptable and flexible; able to switch contexts quickly and prioritize tasks effectively
• Working knowledge of enterprise principal custody and collateral management systems highly preferred