Virtual Medical Assistant - Virtual Support Center

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.”

Think you’ve got what it takes?

Qualifications:

One of the following required:

• CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required

• CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants

• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required

• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required

• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required

• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required

• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required

• LIC PAR- License Paramedic from the Texas Department of State and Health Services required

• NCMA- National Medical Assistant Certification from the National Center for Competency Testing required

• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required

• RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required

• 2 years related experience required

• 2 years Ambulatory telemedicine experience preferred

• Experience in a healthcare setting or customer service focused industry preferred

• Outpatient clinic operations experience

Responsibilities

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner

• Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner

• Facilitates the appointment check-in and virtual rooming procedure

• Performs patient registration procedures per clinic process

• Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines

• Reschedules missed appointments or adds to clinic waitlist

• Collaborates with clinic staff to ensure efficient patient flow

• Verifies required paperwork is completed by the patient to ensure accuracy of information

• Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.

• Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting

• Completes check out for patients and families

• Provides education and guidance around telemedicine