Manager – Partner Due Diligence Strategy and Enablement (Analytics)

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Manager – Partner Due Diligence Strategy and Enablement (Analytics) position is part of the Risk and Remediation team within Global Strategy Operations and Performance (GSOP), specifically the Due Diligence Operations – COE (Strategy and Enablement Team). This team focuses on driving process excellence, enhancing visibility through analytics, and supporting large-scale risk-related initiatives for Global Merchant and Network Services (GMNS).

The purpose of GMNS is to drive global acceptance for all American Express payment solutions while delivering value to our merchants and partners — simply, securely, and seamlessly.

The Manager – Partner Due Diligence Strategy and Enablement (Analytics) will be responsible for building and leading the analytics and reporting framework that measures and improves the effectiveness of GMNS partner due diligence processes. These processes assess risk and security programs across multiple domains, including Compliance, Financial Crimes, Sanctions Screening, Fraud, Privacy, and Information Security.

This individual contributor role will play a key part in designing and implementing data-driven dashboards, reporting tools, workflow management and performance insights that support oversight of partner risk management activities. The manager will also contribute to tooling enhancements, process automation, and governance reporting to strengthen GMNS’s control environment.

• Design, develop, and maintain dashboards and reporting frameworks via Tableau and Power Apps (BI) to monitor the health, performance, and risk posture of GMNS partner oversight programs.
• Collaborate with stakeholders across Due Diligence Operations, Business Development, Product, and Compliance teams to identify data needs, reporting requirements, and KPIs.
• Partner with technology and data teams to enable automation and scalability of reporting and analytics processes.
• Establish a standardized approach to data collection, metric definition, and dashboard governance across partner oversight processes.
• Generate actionable insights from analytics to support decision-making and drive process improvements in due diligence and risk management.
• Support tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight and workflow management.
• Contribute to change management and implementation of analytics-driven improvements across GMNS oversight and remediation initiatives.

• 3-5 years of experience in analytics, business intelligence, or data reporting — preferably within financial services, risk management, or operational oversight functions.
• Proven ability to design and build dashboards and reports using Power App tools such as Power BI.
• Strong SQL and data modeling skills; experience integrating and managing data from multiple sources to include Lumi and Tableau.
• Demonstrated experience establishing KPI frameworks, metric definitions, and reporting cadences.
• Experience mapping and documenting risks and controls.
• Excellent storytelling and presentation skills, with the ability to communicate complex data in clear, actionable insights.
• Strong stakeholder management and cross-functional collaboration capabilities.
• Comfortable working in an evolving environment, with the ability to build new processes and frameworks from the ground up.
• High degree of organization, individual initiative, and personal accountability.
• Strong analytical and problem-solving skills with the ability to navigate complex issues.
• Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of the organization.
• Ability to effectively bridge connections across stakeholder groups, considering multiple points of view to define and drive joint objectives.
• Change agent, not afraid to challenge the status quo and drive transformation.
• Self-starter with proven ability to proactively identify and solve problems independently.

• Bachelor’s degree in Data Analytics, Information Systems, Statistics, or a related field preferred.

   

 Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.