This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Customer Care Associate based in United States.
This role is centered on delivering high-quality, compassionate support to individuals navigating complex healthcare and benefits-related questions during a seasonal, high-volume period. You will serve as a primary point of contact for members, helping them understand their healthcare options, resolve issues, and access the right resources in a timely and accurate manner. Working in a fully remote and fast-paced environment, you will manage a high volume of inbound interactions while maintaining professionalism, empathy, and attention to detail. The role combines customer service, healthcare guidance, and administrative accuracy, requiring strong communication skills and the ability to navigate multiple systems simultaneously. You will also coordinate follow-ups and ensure proper documentation of member interactions in compliance with healthcare regulations. This is a meaningful opportunity for individuals who enjoy helping others and thrive in structured, service-driven environments.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Customer Care Associate based in United States.
This role is centered on delivering high-quality, compassionate support to individuals navigating complex healthcare and benefits-related questions during a seasonal, high-volume period. You will serve as a primary point of contact for members, helping them understand their healthcare options, resolve issues, and access the right resources in a timely and accurate manner. Working in a fully remote and fast-paced environment, you will manage a high volume of inbound interactions while maintaining professionalism, empathy, and attention to detail. The role combines customer service, healthcare guidance, and administrative accuracy, requiring strong communication skills and the ability to navigate multiple systems simultaneously. You will also coordinate follow-ups and ensure proper documentation of member interactions in compliance with healthcare regulations. This is a meaningful opportunity for individuals who enjoy helping others and thrive in structured, service-driven environments.
Accountabilities:
- Respond to incoming calls and emails from members, providing clear explanations of healthcare benefits, coverage options, and provider information.
- Assist members in resolving benefit-related inquiries by researching plan details and identifying appropriate solutions or referrals.
- Conduct outbound follow-ups to provide updates, complete case resolution, or gather additional required information.
- Accurately document member interactions, updates, and demographic information within internal systems.
- Ensure compliance with HIPAA, COBRA, and other applicable healthcare and data privacy regulations.
- Collaborate with internal teams by routing or escalating inquiries to the appropriate departments when necessary.
- Maintain high-quality service while managing a high volume of interactions in a fast-paced, performance-driven environment.
- 1+ year of experience in customer service, healthcare support, insurance, benefits administration, or call center environments preferred.
- Strong communication skills with the ability to explain complex healthcare and benefits information in a clear, empathetic manner.
- Ability to manage high call volumes while maintaining accuracy, professionalism, and strong service standards.
- Excellent attention to detail and organizational skills with the ability to track multiple cases and follow through consistently.
- Comfortable using digital tools and systems such as Microsoft Office and internal platforms for documentation and research.
- Experience in healthcare, insurance, patient services, or benefits navigation is strongly preferred.
- Strong problem-solving mindset with the ability to support members through sensitive or complex inquiries.
- Ability to work effectively in a fully remote, structured, and compliance-driven environment with a private workspace.
- Hourly pay starting at $16.50.
- Fully remote work opportunity within the United States.
- Comprehensive training program and all necessary equipment provided.
- Health, dental, and vision insurance (eligibility-based).
- Paid time off and structured seasonal employment period (August–December 2026).
- Employee wellness and support programs focused on mental health and well-being.
- Opportunity to gain experience in healthcare navigation and customer advocacy.
- Work within an award-winning organization recognized for customer service excellence.