Medicare Answer Team Representative

Job Description:

Supports Select Health Medicare growth and retention by educating prospects and members on Medicare Advantage products, benefits, enrollment options, and provider access. Conducts inbound sales support, proactive outreach, lead follow-up, and enrollment activities in compliance with CMS, state and federal regulations, and company policies.

Shift is unique since we are required to fill hours required by CMS: 

April-September: 8AM-9PM M-Fr, shift changes daily to make it balanced

October-March: 8AM-9PM 7 days a week, if working a weekend day, we give a weekday off 

Essential Functions

• Responds to inbound Medicare sales inquiries and conducts proactive outreach to assigned leads, prospects, and members.
• Educates prospects and members on Select Health Medicare Advantage products, benefits, enrollment options, and provider access.
• Follows up on leads, referrals, appointments, re-marketing opportunities, and campaign lists to support sales and retention goals.
• Supports AEP, OEP, and other Medicare sales campaigns while meeting productivity, quality, and compliance expectations.
• Accurately documents sales activity, outreach attempts, lead status, enrollment outcomes, and member interactions in required systems.
• Conducts welcome, retention, and member engagement outreach to improve benefit understanding and member experience.
• Collaborate with internal teams and agents to resolve questions, coordinate follow-up, and support a seamless prospect or member experience.
• Conducts all sales, outreach, enrollment, and education activities in compliance with CMS, state and federal regulations, HIPAA, and company policies.

Skills

• Medicare
• Referrals
• People Management
• Sales
• Medicare Advantage
• Telesales
• Customer Service
• Health Insurance
• Confidentiality
• Inbound Calls

Qualifications

• Two years working in insurance industry in similar role
• Medicare insurance and regulatory knowledge
• Intermediate computer skills including experience with word processing, databases, and spreadsheets.
• Must obtain a resident health and life license within 6 months of hire date and non-resident licenses in Utah, Idaho, Nevada, and Colorado, additional as needed

Physical Requirements

• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• Interact with others requiring the employee to communicate information.

Minimum Qualifications

• Two years of customer service experience.
• Two years working in insurance industry in similar role
• Medicare insurance and regulatory knowledge.
• Intermediate computer skills including experience with word processing, databases, and spreadsheets.
• Must obtain a resident health and life license within 6 months of hire date and non resident licenses in Utah, Idaho and Nevada, additional as needed.

Preferred Qualifications

• AS degree in business, communication or other related business field

Interact with others requiring the employee to communicate information.
- and -
Operate computers and other office equipment requiring the ability to move fingers and hands.
- and -
See and read computer monitors and documents.
- and -
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

SelectHealth - Murray

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$20.35 - $30.97

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.