Role responsibilities
The Senior Operations Service Manager serves as the primary post-installation operational interface for elite enterprise customers, ensuring operational excellence and service continuity. This role involves managing escalations, driving operational transformation, and providing executive-level communication.
Requirements
Candidates should have a bachelor's degree or at least six years of relevant experience in operations or service management. Strong skills in data analysis, automation, and executive communication are essential, along with the ability to lead complex operational scenarios.
Key skills
Operational Excellence, Customer Engagement, Service Delivery, Data Analysis, Executive Communication, Automation, AI Adoption, Problem Management, Mentorship, Change Leadership, Service Improvement, Technical Collaboration, Root Cause Analysis, Continuous Improvement, Incident Management, Presentation Skills
Keywords
Operations, Service Management, Telecommunications, AI, Automation, Data Analysis, Customer Experience, Incident Management, Service Improvement, Executive Communication, Problem Management, Change Leadership, Technical Collaboration, Root Cause Analysis, Continuous Improvement, Operational Excellence