Customer Service Field Technician

Role responsibilities

The Customer Service Field Technician serves as the point person with customers, addressing their concerns and providing real-time technical support. They are responsible for problem-solving customer issues, assisting with parts returns, and training customers on product usage.

Requirements

Candidates must be authorized to work in the US without sponsorship and possess basic to moderate computer skills. Preferred qualifications include a post high school technical accreditation and experience in customer service or field service roles.

Key skills

Customer Service, Technical Support, Problem Solving, Mechanical Systems, Electrical Systems, Electronic Systems, Communication Skills, Interpersonal Skills, Negotiation Skills, Computer Literacy, Inventory Management, Continuous Improvement, Lean Manufacturing, Training, Quality Assurance, Safety Processes

Keywords

Customer Service, Technical Support, Mechanical Systems, Electrical Systems, Electronic Systems, Problem Solving, Computer Literacy, Inventory Management, Continuous Improvement, Lean Manufacturing, KanBan, 5-S, Process Flow, Value Stream Mapping, Quality Assurance, Safety Processes, Training, Communication, Negotiation, Field Service, Technical Role, Parts Management, CRM Software, ERP Software, Documentation, Troubleshooting, Maintenance, Customer Education, Vendor Liaison, Resource Management