Global Customer Excellence Manager Industrials

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

 

How you create impact

• Lead the end-to-end tender management process, acting as project manager to ensure timely and high-quality delivery.
• Collaborate with Key Account Managers to define strategies, align stakeholders and translate customer needs into winning solutions.
• Support the development of competitive pricing structures in coordination with pricing teams.
• Contribute to business growth by identifying value-added solutions and supporting strategic global accounts.
• Conduct post-tender reviews to identify improvements and strengthen future performance.
• Ensure a smooth handover from tender to implementation, maintaining alignment with customer expectations.
• Orchestrate and deliver business reviews (MBR, QBR, YBR) to strengthen client relationships and identify growth opportunities.
• Promote best practices and continuous improvement initiatives across teams.
• Act as a key interface between sales, customer experience, supply chain design and other stakeholders.

What we would like you to bring

• 2–5 years of experience in logistics, freight forwarding or supply chain environments.
• Experience in tender management, pricing or operational excellence roles.
• Strong understanding of supply chain processes and logistics operations.
• Proven ability to manage projects and coordinate cross-functional and international stakeholders.
• Strong analytical skills with a commercial and customer-oriented mindset.
• Ability to apply consultative selling approaches and translate customer needs into solutions.
• Strong communication, collaboration and problem-solving skills.
• Fluent English (additional languages are a plus depending on location).
• University degree in Business, Logistics, Engineering or related fields.

What's in it for you

• Opportunity to work with global key accounts and contribute directly to business growth.
• Exposure to regional and cross-functional collaboration within a global organization.
• A role combining project management, commercial strategy and customer engagement.
• Development in tender management, pricing strategy and customer excellence practices.
• Career growth opportunities within Customer Excellence, Sales or Account Management.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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