CS Scheduling Sr. Specialist

Catawiki·Accel (Getro)
PortugalPosted Jun 30, 2026
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This website uses cookiesWe, and third parties, use cookies on our website. We use cookies to ensure that our website functions properly, to store your preferences, to gain insight into visitor behavior, but also for marketing and social media purposes (showing personalized advertisements). By clicking 'Accept', you agree to the use of all cookies. In our Cookie Statement. you can read more about the cookies we use and save or change your preferences. By clicking 'Refuse' you only agree to the use of functional cookies.FunctionalFunctional cookies ensure that this website can remember information that influences the behavior and design of the website, such as which vacancies are your favorites.StatisticsStatistical cookies help us understand how visitors use this website by collecting and reporting data anonymously.MarketingMarketing cookies are used on this site to possibly play videos via YouTube. Also to display relevant advertisements while visiting other websites.Change settingsDeclineAccept selected cookiesAcceptRead more in the cookie statementCS Scheduling Sr. SpecialistBe our Go back Portugal ApplyCS Scheduling Sr. Specialist Portugal ApplyAt Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact  Being open to change and feedback Being passionate about our mission and our customers.  About the role As a Sr. Schedule Specialist, you will play a critical role in ensuring our Customer Service organisation is staffed effectively to meet customer demand while balancing operational efficiency and employee experience. You will work across the entire workforce management cycle, from forecasting customer demand and translating it into staffing requirements, to building capacity plans and optimizing schedules across multiple teams, channels, and markets. What you’ll do Forecasting & Workforce Planning Generate short, medium, and long-term forecasts across multiple channels and markets using historical data, business trends, seasonality, and operational drivers. Develop staffing requirements and workforce plans based on forecasted demand and service level targets. Build and maintain workforce planning models, forecasting tools, and capacity planning frameworks. Monitor forecast accuracy and continuously refine forecasting methodologies and assumptions. Conduct analysis to identify trends, risks, and opportunities impacting workforce requirements. Produce workforce insights and recommendations that improve operational efficiency, customer experience, and resource utilisation. Lead continuous improvement initiatives related to forecasting, scheduling, and workforce optimization. Scheduling & Workforce Optimisation Create, maintain, and optimise schedules that align workforce capacity with business needs. Ensure schedules are published according to agreed cadences and operational requirements. Monitor staffing coverage across teams, channels, and markets, balancing service levels with employee experience. Maintain workforce management data, including employee skills, availability, staffing records, overtime tracking, and other planning-related datasets. Support workforce optimisation initiatives by identifying inefficiencies and proposing data-driven solutions. Stakeholder Management & Business Partnership Partner with Operations, Finance, HR, and other...

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