Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a Sr Growth Strategy & Operations Analyst on the PLG Strategy & Operations team, your charter is to help drive durable, efficient growth across our self-serve motions for Direct customers. To do this, you will leverage existing data frameworks to identify opportunities, support cross-functional alignment around those opportunities, and report back on whether the initiative worked. At this level, you are operating as a specialist within your immediate team/function. You apply growing functional and business knowledge to deliver work with increasing autonomy, anticipate common challenges, and support others in delivering high-quality results. You’ll also support the design and operationalization of AI-powered workflows and tools (for example, analytics copilots, agents, and automations) that make it easier for PLG to see what’s happening in the funnel and take action. This role blends analytics, strategy, and execution, with exposure to executive-level decision-making.
This position is an individual contributor role reporting to the Sr. Manager, Growth Analytics.
Responsibility
Support the data, forecasting, target setting, and insight backbone for the PLG side of the Docusign business
Leverage SQL, Google Analytics, Mixpanel, experimentation results, and product analytics to identify and size growth opportunities
Use and help evolve AI tooling (including analytics copilots and LLM-based assistants) to scale insight generation and operational workflows
Contribute to the design and configuration of AI-powered agents, copilots, and automations that support GTM workflows across PLG (for example, signal detection, opportunity identification, pipeline health)
Run reporting as needed to support various projects, tasks and programs
Work cross functionally with growth teams
Become the SME for various processes and understand how things work to seek to improve and advise
Support Growth Strategy & Operations Lead and Manager on project tasks, documentation needs, research and analysis that may include reporting
Coordinate cross functionally with different personas in the process, seek to understand issues, filter down problems into understandable concepts and work with others as needed to resolve
Measure and track the impact of process improvements on key performance indicators (KPIs)
Utilize process mapping and data analysis techniques to assess process effectiveness
Leverage growing technological and functional knowledge to inform your work, anticipate common challenges, and recommend better approaches or solutions
Partner closely with PLG, Marketing, and Finance to drive alignment on where to invest and how to measure impact
Connect teamwork and deliverables to broader business outcomes, identifying opportunities to increase value or reduce risk, especially by leveraging new efficiencies enabled by technology like AI where possible
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
BA/BS degree in a quantitative field (for example, Statistics, Economics, Engineering, Computer Science, Finance) or equivalent work experience
5+ years of experience in analytics or strategy roles in SaaS, e-commerce, or technology
Experience with SQL, querying large, complex datasets and building reusable data models
Experience building forecasts and scenario models for conversion and revenue (ideally for self-serve or PLG motions)
Experience with spreadsheets (Google Sheets / Excel) for modeling and ad-hoc analysis
Experience working with subscription business models and recurring revenue metrics
Hands-on experience using AI or analytics copilots (for example, configuring prompts, working with LLM-powered tools, or integrating them into your workflows)
Preferred
High degree of comfort using advanced SQL techniques
Familiarity with Tableau or other related BI tools
Proven track record in fast-paced environments
Excellent presentation and communication skills; ability to translate complex analysis into clear narratives and recommendations for senior stakeholders
Comfort working in fast-paced, ambiguous environments and collaborating with globally distributed teams
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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