Senior Program Manager, Global Security Operations Centers (GSOCs)

Senior Program Manager, Global Security Operations Centers (GSOCs) | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsSenior Program Manager, Global Security Operations Centers (GSOCs)United States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043184Date postedJul 17, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionGovernance, Risk, & ComplianceDisciplineSecurityRole typeIndividual ContributorEmployment typeFull-TimeOverviewAt Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In support of that mission, Microsoft Global Security protects what matters most: the safety of our people, the continuity of our operations, and the security of Microsoft's assets and workplaces worldwide.The Senior Program Manager, Global Security Operations Centers (GSOCs), serves as the strategic operational leader responsible for the performance, effectiveness, and continuous evolution of Microsoft's GSOCs located in Redmond, WA, and Hyderabad, India. This role drives operational excellence across a 24x7 security operations environment that provides security monitoring, alarm response, incident intake, dispatch, event escalation, travel security support, emergency communications, and crisis management capabilities.The successful candidate will lead operational governance of Microsoft’s GSOC supplier partners, drive technology and process modernization initiatives, coordinate cross-functional security operations programs, and strengthen enterprise situational awareness capabilities. This position requires a highly collaborative leader who can influence across organizational boundaries, manage complex operational programs, and leverage technology, data, and innovation to improve service delivery and operational outcomes.ResponsibilitiesGSOC Operations and Service DeliveryDrive operational excellence across the Americas Global Security Operations Centers, ensuring the delivery of consistent, high-quality 24x7 monitoring, dispatch, notification, incident escalation, and security operations support services.Establish operational priorities, performance measurements, and service delivery expectations aligned with Global Security objectives and stakeholder needs.Monitor operational performance through key performance indicators (KPIs), service level agreements (SLAs), operational metrics, and customer experience measures.Analyze operational trends, identify service gaps, and implement corrective actions to improve operational effectiveness, resiliency, and efficiency.Develop and maintain operational scorecards, reporting mechanisms, and business reviews that communicate operational performance to leadership and stakeholders.Ensure operational procedures, escalation protocols, and response frameworks remain effective, current, and aligned with evolving business requirements.Supplier Governance and Contract ManagementServe as Microsoft's primary operational relationship manager for GSOC service provider partners.Establish and maintain governance frameworks that drive accountability, transparency, service quality, and continuous improvement.Conduct recurring operational reviews, quality assessments, and performance evaluations with supplier leadership teams.Identify operational risks, compliance concerns, performance deficiencies, and service delivery challenges; develop and monitor remediation plans through completion.Partner with Procurement, Global Security leadership, Legal, and business stakeholders to support contract management and performance requirements.Drive supplier alignment with Microsoft policies, operational procedures, service expectations, and strategic objectives.Crisis Management and...