Service Manager (Lifecycle) – Industrial Automation & Instrumentation
Warsaw, PolandFull-timePosted Jul 2, 2026
Position Summary:
If you are a Service Manager professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Warsaw. In this role, you will lead lifecycle service operations for instrumentation solutions across Poland, the Baltics, and with future scope to support Ukraine. You will be responsible for guiding a distributed team of service engineers and ensuring high-quality delivery, operational excellence, and strong customer engagement.You will collaborate closely with regional teams, customers, and internal stakeholders, making in-person interaction important to success in this role. This position offers the opportunity to make a meaningful impact by driving performance, strengthening customer partnerships, and contributing to the continued growth of Emerson’s services business.In This Role, Your Responsibilities Will Be:
You build partnerships and work collaboratively with others to meet shared objectives while ensuring clear and effective communication across diverse teams. You make sense of complex information to solve problems and drive sound decisions, even in dynamic environments. You focus on customers by understanding their needs and delivering solutions that create value and build trust. You consistently achieve results, even under challenging circumstances, while maintaining a strong commitment to ethical conduct and accountability.For This Role, You Will Need:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.#LI-LC1
If you are a Service Manager professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Warsaw. In this role, you will lead lifecycle service operations for instrumentation solutions across Poland, the Baltics, and with future scope to support Ukraine. You will be responsible for guiding a distributed team of service engineers and ensuring high-quality delivery, operational excellence, and strong customer engagement.You will collaborate closely with regional teams, customers, and internal stakeholders, making in-person interaction important to success in this role. This position offers the opportunity to make a meaningful impact by driving performance, strengthening customer partnerships, and contributing to the continued growth of Emerson’s services business.In This Role, Your Responsibilities Will Be:
- Lead and support instrumentation service operations, ensuring work is delivered on time, within budget, and to quality expectations
- Drive service business performance, including profitability, utilization, forecasting accuracy, and customer satisfaction
- Collaborate with regional and local teams to align service strategies, optimize execution, and improve operational efficiency
- Support the development and execution of lifecycle services strategies and identify growth opportunities within the installed base
- Ensure accurate reporting, opportunity tracking, and timely preparation of proposals and service documentation
- Promote a culture of safety, compliance, and continuous improvement in all service activities
- Partner with cross-functional teams to enhance customer experience and strengthen long-term relationships
- Lead, coach, and support service engineers, fostering professional growth, technical capability, and engagement
- Ensure team members have the necessary tools, training, and certifications to perform effectively
- Address and resolve customer concerns related to field service activities in a timely and professional manner
- Contribute to strategic planning and support key initiatives at the country and regional levels
You build partnerships and work collaboratively with others to meet shared objectives while ensuring clear and effective communication across diverse teams. You make sense of complex information to solve problems and drive sound decisions, even in dynamic environments. You focus on customers by understanding their needs and delivering solutions that create value and build trust. You consistently achieve results, even under challenging circumstances, while maintaining a strong commitment to ethical conduct and accountability.For This Role, You Will Need:
- Proven experience in service, engineering, or project environments within instrumentation, automation, or industrial technologies
- Ability to lead or coordinate teams in a multicultural and geographically distributed environment
- Strong organizational and problem-solving skills with a focus on execution and results
- Fluency in both Polish and English (written and spoken), enabling effective collaboration with customers and European teams
- Willingness and ability to work from the Warsaw office on a regular basis
- Commitment to safety, quality, and compliance standards
- Ability to manage multiple priorities and adapt to changing business needs
- A degree in engineering or equivalent practical experience
- Experience in lifecycle services, field service management, or technical support within instrumentation or control systems
- Background in both operational and commercial aspects of service delivery
- Familiarity with service performance metrics such as utilization, service profitability, and customer satisfaction
- Experience working in regional or international environments, particularly across Central and Eastern Europe or the Baltics
- Additional European language skills
- Exposure to continuous improvement practices or project management methodologies
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.#LI-LC1