Application Support Specialist - US Shift
The Application Support Specialist (Workday Administrator, entry level) is part of a global team providing application support taking care of, but not limited to activities below:
Queries, requests, and issues resolution
Data support, Maintenance and Mass Data Load support
Regular & Custom Report preparation and support
Updating and delivery of training material (as needed).
HR User Training delivery (as needed)
Functionality Enhancement Support (as needed)
Workday Release Management Support (as needed)
Candidates should be amenable to working night shifts and must be willing to report onsite at W5th BGC, Taguig, three (3) days per week as required.
Duties & responsibilities
Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution.
Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications.
Execute data maintenance activities including preparation of mass load transaction templates, update supervisory organization, cost center, company, location and custom organizational structures, transaction data changes, run data audit reports etc.
Interact with Global Support Team on incidents that require escalations
Actively monitor and research application error handling, and escalate problems using defined escalation procedures.
Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing.
Updating Training & Communication material in collaboration with Global Communications and Training team to support HR Users
Manage SLA and SOP requirements
Maintain System Change & Documentation Repository
Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends
Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Center as appropriate
Requirements:
Bachelor’s degree from University preferred.
Minimum of 1- 2 years of experience in technical support and troubleshooting of Workday/ERP modules
Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday: ERP System-Modules, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT and HR Reporting.
Good understanding of HR business processes. Familiar with standard concepts, procedures and practices within HR
A good team player with the ability to manage diverse stakeholder group with differing requirements
Good collaboration and ability to work cross functions and cultures beyond borders
Ability to manage multiple assignments and tasks simultaneously with flexibility and pro activeness
Should be able to Work in a continuously changing environment.
Great communication and interpersonal skills
Expert in Microsoft Office Suite