Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

As the Lead Guest Experience Associate, you will be the first impression and first point of contact for clients, visitors, and employees. The Guest Services Specialists plays a crucial role in creating a memorable, elevated, and professional interaction with everyone who steps into the workplace. The ideal candidate will handle phone calls, greeting guests, administrative tasks, ensuring smooth operations and exceptional customer service.

This position offers an exciting opportunity to be part of a dynamic team and contribute to the overall success of our company through excellent communication and organizational skills.

Responsibilities

• Booking and managing the day-to-day experience of conference rooms, visitor offices and MPR spaces

• Awareness of all arriving clients, candidates, visiting employees and guests to ensure a smooth arrival experience

• Providing an elevated experience with proactive & engaged communication, sense of urgency, and collaboration

Requirements

• High school diploma or equivalent, college degree preferred

• Experience working in a corporate or legal environment

• Experience partnering with facilities, catering and AV teams to ensure meetings and offices are set up properly

• Ability to use support high volume of communication via – email, teams, and in person.

• Comfortable with a role that is not static behind a reception desk but moving around the workplace

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 31.00 to 36.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.