Portfolio Managers I (Japanese Language Expert)

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company’s total revenues. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. The incumbent in this role will be responsible to onboard program managers of global commercial clients, solve a major client pain point with data quality and drive enterprise requirement of digital products adoption with enhanced data capabilities. Key responsibilities include the following
 

How will you make an impact in this role?

Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client-side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
Data File Transmission Team implements / maintains the transmission of expense management data files between blue box and Corporate Clients.

The key responsibilities of this position include the following:

·       Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup.

·       Data analysis and presentation

·       Consulting account managers for insights and recommendations

·       Other Departmental and administrative work

·       Hours of Operations – ability to work in flexible shifts 

Minimum Qualifications:

 Japanese Language Expert with excellent communication skills both verbal and written.

·       Graduate with minimum 2 years of analytical experience in a Telephone Servicing /Customer Servicing environment dealing with Japanese speaking clients

·       Prior experience in (MS Office – Power Point, Excel, Access)

·       Data Interpretation, visualization and reporting

·       Stakeholder / Client Management

·       Excellent communication skills both verbal and written

·       Proven ability to learn new skills in a technical environment – basic technology background is an added advantage

·       Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision

·       A team player should possess the skills to work and support team members

Preferred Qualifications:

·       Japanese Language Expert with excellent communication skills both verbal and written.

·       Prior experience in (MS Office – Power Point, Excel, Access)

·       Data Interpretation, visualization and reporting

·       Stakeholder / Client Management

·       Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.

·       Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision

·       A team player should possess the skills to work and support team members