Customer Support Analyst

Skip to main content Customer Support Analyst CYGNVS Chennai, Tamil Nadu, India Apply Customer Support Analyst CYGNVS Chennai, Tamil Nadu, India 13 hours ago 187 applicants See who CYGNVS has hired for this role Apply Save Report this job Direct message the job poster from CYGNVS Jemima Jansy Jemima Jansy TA Leader/HR Generalist/Global Hiring/Niche hiring/End-End hiring/Hiring Metrics/E &E Operations. AI Product Startups/Staffing/SAAS Industry… Role-Customer Support AnalystLocation-Chennai (Hybrid)Exp-5 + yrsCYGNVS is a fast-growing cybersecurity SaaS company building the world's leading out-of-band cyber crisis management platform. It is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users to prepare for, practice for, and respond to cyber incidents with confidence. Founded in 2020, the innovative start-up has not only discovered product-market fit but is also embarking on an exciting period of scaling up. Our company culture is a perfect blend of productivity and enjoyment, prioritising the growth and development of our talented employees as part of a high-achieving team.Our customer support analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects team and engineering teams to provide a fulfilling experience to our customers.Your Responsibilities:• Troubleshooting customer issues and doing RCA.• Guiding & assisting the customer on product usage.• Handling customer data import / export from production systems.• Ensure that the customer data is properly updated in production systems.• Processing confidential data and information according to guidelines.• Helping develop product content for internal and external stakeholders.• Generating reports from single or multiple systems.Our Ideal Candidate:• Bachelor’s degree from an accredited university or college.• 5+ years of experience in product customer support.• Excellent interpersonal and collaborative skills.• An analytical mind and inclination for problem-solving.• Ability to translate business requirements into non-technical, lay terms.• Good documentation skills• Keen attention to detail.• Strong written and verbal communication skills.• Strong customer-relationship skills – responsiveness, sensitivity, diplomacyWhat We Offer:• Competitive salary and comprehensive benefits package.• Opportunities for continuous career growth and development.• Exposure to cutting-edge technologies and advanced cybersecurity practices.• A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.• Straightforward and transparent policies.Join us at CYGNVS and lead a team that values innovation, operational excellence, and customer trust in delivering an exceptional support experience. If you're fervent and ready to make a significant impact, Apply now! Show more Show less Seniority level Associate Employment type Full-time Job function Customer Service Industries IT Services and IT Consulting and Technology, Information and Media Referrals increase your chances of...