Client Support Specialist

Skip to main contentWe use cookies to make the safest and most effective website possible. DeclineAccept CookiesZelis CareersSign InClient Support Specialist page is loadedClient Support SpecialistApplylocationsUS MA BostonUS TX PlanoUS FL St. PetersburgUS MO St. Louis (Corp)US GA AtlantaView All 6 Locationstime typeFull timeposted onPosted 11 Days Agojob requisition idJR111106At Zelis, we Get Stuff Done. So, let’s get to it!   A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.  A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.Position OverviewThe Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for troubleshooting issues, resolving client inquiries, researching account and system-related concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator with excellent problem-solving skills who can effectively manage multiple priorities in a fast-paced environment. Success in this role requires a customer-focused mindset, attention to detail, and the ability to collaborate with cross-functional teams to provide timely and accurate solutions.What You'll Do:Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner.Provide accurate information and support regarding products, services, and processes.Troubleshoot client issues and identify appropriate solutions using internal tools and resources.Investigate and resolve client concerns while delivering a positive support experience.Research account, data, and system-related issues to determine root causes and next steps.Collaborate with internal teams to resolve complex client inquiries and service requests.Clearly communicate issue status, resolutions, and follow-up actions to clients and stakeholders.Document client interactions, troubleshooting steps, and resolutions within support systems.Identify recurring client issues and provide feedback to improve processes, documentation, and overall service quality.Maintain a strong understanding of company products, services, and support procedures.Meet established performance goals related to quality, productivity, responsiveness, and client satisfaction.Participate in training, team meetings, and continuous improvement initiatives.Support teammates during high-volume periods and contribute to a collaborative team environment.What You'll Bring:Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience.Experience providing customer support through chat, email, or other digital communication channels preferred.Strong...