Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Red Hat OpenShift
Good to have skills : Red Hat Cloud Architecture and Design
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting configured services across multiple platforms, ensuring smooth operation within established processes and models. The practitioner addresses hardware and software issues at the operating system level, spanning server and network components, and supports specific software solutions and vendors. Daily activities include performing first and second level troubleshooting, both remotely and onsite, to maintain system reliability and performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure seamless integration and support of infrastructure services.
- Monitor system performance and proactively identify areas for improvement to minimize downtime.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Red Hat OpenShift.
- Good To Have Skills: Red Hat Cloud Architecture and Design.
- Strong understanding of container orchestration and management within enterprise environments.
- Experience with troubleshooting operating system-level issues across server and network infrastructure.
- Familiarity with automation and scripting to streamline support and maintenance tasks.
- Ability to analyze system logs and performance metrics to diagnose and resolve technical problems.
Additional Information:
- The candidate should have minimum 5 years of experience in Red Hat OpenShift.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Red Hat OpenShift
Good to have skills : Red Hat Cloud Architecture and Design
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting configured services across multiple platforms, ensuring smooth operation within established processes and models. The practitioner addresses hardware and software issues at the operating system level, spanning server and network components, and supports specific software solutions and vendors. Daily activities include performing first and second level troubleshooting, both remotely and onsite, to maintain system reliability and performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure seamless integration and support of infrastructure services.
- Monitor system performance and proactively identify areas for improvement to minimize downtime.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Red Hat OpenShift.
- Good To Have Skills: Red Hat Cloud Architecture and Design.
- Strong understanding of container orchestration and management within enterprise environments.
- Experience with troubleshooting operating system-level issues across server and network infrastructure.
- Familiarity with automation and scripting to streamline support and maintenance tasks.
- Ability to analyze system logs and performance metrics to diagnose and resolve technical problems.
Additional Information:
- The candidate should have minimum 5 years of experience in Red Hat OpenShift.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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