Senior Implementation Manager (Europe)
parcelLab·Insight Partners (Getro)
Remote · United Kingdom · London, United KingdomPosted Jun 27, 2026
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Customer Success
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London Office & UK remote
Senior Implementation Manager (Europe)
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parcelLab, the leading Operations Experience Management platform, is growing internationally! We're looking for the best talent from across the world to help us bring people and brands closer together.We are looking for a full-time Senior Implementation Manager based out of Munich or London to join our global Customer Implementation team.The Implementation Team is parcelLab's powerhouse and plays a vital role in making sure our clients start using parcelLab as quickly and efficiently as possible. The successful implementation of parcelLab is the start of building long-lasting relationships with our customers and we're pretty good at it too, we have industry-leading customer retention, and we only want that to improve! As a member of the team, you will be working with some of our largest, most complex and global clients and across nearly all of our internal teams to ensure success!What you can expect:You'll be the technical owner of the customer's onboarding experience, guiding them to uplevel their Post-Purchase Operations Experience. You can expect to work with leading brands from various industries and based across EuropeYour colleagues, from Customer Success and Solution Consulting, agree on the commercials with the customer and develop the onboarding scope and targets with you.You gather a deep understanding of the customer's goals and requirements, thus ensuring to guide them on implementing a successful and lasting solution. You'll get to know their e-commerce setup, how their customer service operates, and how their logistics & fulfilment is set upTime for the technical integration: You define how the required data is transferred and guide the customer on ingesting the data the best wayYou will work with leading AI tools to support you in the implementation processYou are configuring our solution to fit the defined outcomes. By providing guidance and training, you show them how to maintain the solution themselves, but for the initial set up...