Customer Service Operations Manager

Skip to main content Customer Service Operations Manager RedotPay New Territories, Hong Kong SAR Apply Join or sign in to find your next job Join to apply for the Customer Service Operations Manager role at RedotPay Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Customer Service Operations Manager RedotPay New Territories, Hong Kong SAR 3 days ago Be among the first 25 applicants See who RedotPay has hired for this role Apply Join or sign in to find your next job Join to apply for the Customer Service Operations Manager role at RedotPay Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job Direct message the job poster from RedotPay Ricky Li Ricky Li Talent Acquisition Manager@RedotPay #Web3 #Payment #Crypto #Fintech #Cross-Border Transaction About RedotPayRedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.Job OverviewWe are looking for an experienced, passionate, and highly capable Customer Service Operations Manager to join our team. You will be responsible for managing, training, and motivating our customer service team to ensure daily KPI achievement. You will continuously optimize customer service processes and handle complex customer complaints appropriately. Your primary goal is to improve overall service quality, create an exceptional customer experience, and thereby increase customer satisfaction and loyalty.Key Responsibilities1. Team Management & LeadershipManage day-to-day customer service operations, including scheduling, attendance, KPI/performance evaluation, and daily work supervision.Motivate team morale and build an efficient, positive working environment.2. Training & Talent DevelopmentDevelop and execute training plans for the customer service team (including onboarding for new hires, ongoing business knowledge updates, and communication skills improvement).Regularly...