This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Service Cloud Administrator based in India.
This role plays a key part in ensuring the stability, efficiency, and continuous improvement of a global Salesforce Service Cloud environment. You will be responsible for supporting day-to-day platform operations while contributing to enhancements that improve service delivery and user experience. The position involves close collaboration with support, operations, and technical teams to translate business needs into scalable Salesforce configurations and automation. You will also help maintain data integrity, resolve user issues, and ensure smooth platform performance across a fast-paced international organization. A growing focus of the role includes supporting AI-driven capabilities such as Agentforce and intelligent automation within Service Cloud. This is an opportunity to work in a highly collaborative, global environment where Salesforce is central to operational excellence and customer experience.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Service Cloud Administrator based in India.
This role plays a key part in ensuring the stability, efficiency, and continuous improvement of a global Salesforce Service Cloud environment. You will be responsible for supporting day-to-day platform operations while contributing to enhancements that improve service delivery and user experience. The position involves close collaboration with support, operations, and technical teams to translate business needs into scalable Salesforce configurations and automation. You will also help maintain data integrity, resolve user issues, and ensure smooth platform performance across a fast-paced international organization. A growing focus of the role includes supporting AI-driven capabilities such as Agentforce and intelligent automation within Service Cloud. This is an opportunity to work in a highly collaborative, global environment where Salesforce is central to operational excellence and customer experience.
Accountabilities
- Support the daily administration of Salesforce Service Cloud, ensuring platform stability, performance, and usability across teams.
- Configure and maintain Salesforce components including objects, fields, page layouts, validation rules, reports, dashboards, and flows.
- Provide first-line support for Salesforce users by troubleshooting issues, resolving requests, and ensuring timely assistance.
- Collaborate with business and operations teams to gather, document, and translate requirements into platform configurations.
- Assist in implementing system enhancements and improvements in coordination with senior Salesforce administrators.
- Maintain data quality and integrity through monitoring, cleanup activities, and governance best practices.
- Support testing, validation, and deployment of Salesforce updates and new features.
- Assist in the configuration and monitoring of AI-powered capabilities such as Agentforce and service automation workflows.
- Document system configurations, processes, and user guides to support internal knowledge sharing and adoption.
- Maintain awareness of Sales Cloud structures to ensure alignment across the broader Salesforce ecosystem.
- 3+ years of experience working as a Salesforce Administrator or in a similar Salesforce support role.
- Salesforce Administrator Certification (ADM 201) preferred.
- Hands-on experience with Salesforce Service Cloud environments.
- Familiarity with Sales Cloud concepts and data structures is a plus for cross-platform alignment.
- Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, dashboards, and automation tools.
- Exposure to Salesforce Flow and workflow automation is preferred.
- Experience or familiarity with Salesforce AI capabilities such as Agentforce or Einstein AI is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to translate business requirements into technical configurations and solutions.
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
- Highly organized with strong documentation and system maintenance capabilities.
- Ability to thrive in a fast-paced, global, and collaborative environment.
- Professional fluency in English (written and spoken).
- Competitive compensation aligned with experience and market standards.
- Flexible working model supporting autonomy and work-life balance.
- Opportunity to work in a global organization operating across 170+ countries.
- Exposure to advanced Salesforce Service Cloud and AI-driven technologies.
- Career development and continuous learning opportunities through dedicated learning platforms.
- Inclusive, people-first culture focused on collaboration and recognition.
- Participation in reward and recognition programs and annual bonus schemes (where applicable).
- Paid leave benefits including bonding leave and charitable contribution days.