This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Intelligence Operations Manager, Renewals based in the United States.
This role offers the opportunity to optimize renewal operations by connecting people, processes, data, and technology to drive predictable business outcomes.
You will act as a strategic operational partner, helping teams improve customer retention, seller productivity, and overall renewal performance.
The position sits at the intersection of revenue operations, customer success, analytics, and AI-powered business transformation.
You will influence global processes, establish operational best practices, and provide insights that support executive decision-making.
The ideal candidate combines strong analytical skills, operational expertise, and the ability to drive cross-functional initiatives in a fast-paced environment.
This is a high-impact opportunity for a professional who enjoys building scalable systems, improving workflows, and enabling teams to achieve sustainable growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Revenue Intelligence Operations Manager, Renewals based in the United States.
This role offers the opportunity to optimize renewal operations by connecting people, processes, data, and technology to drive predictable business outcomes.
You will act as a strategic operational partner, helping teams improve customer retention, seller productivity, and overall renewal performance.
The position sits at the intersection of revenue operations, customer success, analytics, and AI-powered business transformation.
You will influence global processes, establish operational best practices, and provide insights that support executive decision-making.
The ideal candidate combines strong analytical skills, operational expertise, and the ability to drive cross-functional initiatives in a fast-paced environment.
This is a high-impact opportunity for a professional who enjoys building scalable systems, improving workflows, and enabling teams to achieve sustainable growth.
Accountabilities:
- Partner with renewals leadership to provide executive-level insights, operational guidance, and support for strategic planning cycles.
- Own and continuously improve the global renewals operating model, including processes, performance metrics, KPIs, and business rhythms.
- Enhance the experience and productivity of renewal teams by reducing operational friction and enabling more effective customer engagement.
- Drive cross-functional collaboration with teams such as Customer Success, Sales, Support, and Professional Services to improve renewal outcomes.
- Lead change management initiatives to support adoption of new processes, technologies, and operational frameworks across regions.
- Leverage analytics, automation, and AI-powered tools to improve renewal forecasting, identify risks, uncover expansion opportunities, and reduce manual efforts.
- Develop insights, reporting structures, and risk frameworks that enable proactive decision-making and improved business predictability.
- Act as a trusted advisor to business stakeholders by translating data into actionable recommendations.
- Proven experience in revenue operations, sales operations, renewals operations, customer success operations, or a related business operations role.
- Strong ability to analyze business data, identify trends, and transform insights into strategic recommendations.
- Experience designing and improving operational processes in a global or fast-growing environment.
- Ability to manage multiple priorities and collaborate effectively with cross-functional teams.
- Strong communication skills with the ability to influence senior stakeholders and communicate complex topics clearly.
- Experience working with CRM platforms, analytics tools, and business intelligence solutions.
- Familiarity with AI-driven tools and automation capabilities to improve operational efficiency.
- Strategic mindset combined with strong execution skills and attention to operational detail.
- Experience supporting SaaS, technology, subscription-based, or customer lifecycle businesses is preferred.
- Competitive compensation package based on location, experience, and skills.
- Unlimited paid time off and paid company holidays.
- Additional paid volunteer time through community initiatives.
- Paid parental leave programs.
- Medical, dental, and vision coverage starting from the first day.
- Mental health support, therapy resources, and digital wellness tools.
- Retirement plan with company matching contributions.
- Fertility, adoption, and family support programs.
- Virtual veterinary care benefits.
- Legal services, identity protection, and supplemental health insurance options.
- Tax-advantaged accounts for healthcare, dependent care, and commuting expenses.
- Access to professional development resources, learning platforms, mentoring, workshops, and training programs.
- Remote-friendly work environment with flexible work options.
- Additional employee benefits and perks.