Accounts Receivable (AR) Analyst with German

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Process Delivery Specialist - Lead to Cash, you will support and manage end-to-end Lead to Cash operations, including customer onboarding, order management, billing, collections, cash application, dispute resolution, and Accounts Receivable activities. You will contribute to process improvement initiatives, ensure efficient service delivery, and support operational excellence while maintaining compliance with company policies and controls. Your primary responsibilities will include: * Oversee daily Order-to-Cash (OTC) operations, ensuring adherence to deadlines, service levels, and internal controls. * Manage customer accounts through direct contact with customers via phone and email, providing professional support and ensuring timely issue resolution. * Support and supervise period-end Accounts Receivable activities, including subledger close, reconciliations, reporting, and other month-end processes. * Manage and drive the resolution of customer disputes, ensuring timely closure, effective stakeholder communication, and root cause analysis to prevent recurrence. * Execute and support activities related to billing, collections, cash application, account reconciliation, and customer account management. * Ensure compliance with company policies, audit requirements, SOX controls (where applicable), and established OTC procedures. * Collaborate closely with Record to Report (RTR), Procure to Pay (PTP), Customer Service, and Sales teams to optimize end-to-end order-to-cash processes and enhance customer experience. * Drive continuous improvement initiatives by identifying opportunities for process standardization, automation, and operational efficiency. * Monitor operational performance through KPIs and service level metrics, providing insights and recommendations for process improvements. * Support cash flow optimization and revenue realization by ensuring timely collections and accurate processing of customer transactions. * Build and maintain positive relationships with internal and external stakeholders while delivering high-quality customer service. **Required technical and professional expertise** * Lead to Cash Process Expertise: Experience working with end-to-end Lead to Cash processes, including billing, collections, cash application, dispute management, and Accounts Receivable activities, with a strong understanding of industry best practices. * Customer Account Management: Exposure to customer account management principles, including customer interactions, issue resolution, payment follow-up, and maintaining strong customer relationships to support effective cash collection and service delivery. * Accounts Receivable and Cash Application: Experience with Accounts Receivable processes, including account reconciliation, cash application, collections, and reporting, with the ability to identify improvement opportunities and implement efficient solutions. * Business Operations and Compliance: Experience working with business operations, process management, and compliance principles, with the ability to apply this knowledge to ensure adherence to company policies, audit requirements, SOX controls, and industry standards. * Industry-Specific Expertise: Exposure to industry-specific trends, challenges, and best practices within Order-to-Cash operations, with the ability to leverage this knowledge to drive process improvements, enhance customer experience, and optimize cash flow performance. * Fluent German and English language skills are required **Preferred technical and professional experience** * Industry-Specific Best Practices: Exposure to industry-specific trends, challenges, and best practices, with the ability to leverage this knowledge to drive process improvements and efficiency gains. * Advanced Contract Management: Experience working with contract management principles, including contract negotiation, administration, and compliance, with the ability to apply this knowledge to optimize client operations. * Cutting-Edge Technology: Exposure to cutting-edge technologies and innovative solutions that can be applied to the procure to pay process, with the ability to design and deploy solutions that meet clients' tactical and strategic requirements. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.