Field services Technician L2

Role responsibilities

The Field Services Technician L2 is responsible for providing onsite and deskside support, handling tickets in ServiceNow, and performing hardware break-fix and imaging tasks. The role also involves collaboration with various teams and adherence to SOPs and compliance standards.

Requirements

Candidates must have experience in desktop support, field services, and printer troubleshooting. Familiarity with tools like SCCM, Intune, and ServiceNow, as well as adherence to safety and compliance standards, is required.

Key skills

Desktop Support, Field Services, Deskside Support, Printer Support, Reimages, Windows, Mac, Basic Linux, Microsoft 365, AD, VPN, SCCM, Intune, JAMF, ServiceNow, Hardware Break-Fix

Keywords

Desktop Support, Field Services, Deskside Support, Printer Support, Reimages, Windows, Mac, Linux, Microsoft 365, Active Directory, VPN, SCCM, Intune, JAMF, ServiceNow, Hardware Break-Fix, Asset Management, PC Refresh, IMACD, Ticket Handling, Collaboration, Inventory, Vendor Coordination, SOP, KB, Security, ESD, Safety, Customer Communication, SLA