Risk Investigation Supervisor

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Risk Investigation Supervisor

Job Title: Credit Risk Supervisor

About your role:

We are seeking driven and people-focused Credit Risk Supervisor to lead a credit risk operations team, which may support areas such as risk investigations, underwriting, triage, merchant review, or related workflows. In this role, you will oversee daily workflow management, decision quality, operational performance, and employee development while ensuring risk, compliance, and service level expectations are consistently achieved.

The ideal candidate is a strong leader who can motivate teams, manage competing priorities, support sound risk-based decisioning, and drive continuous improvement. Success in this role requires excellent communication skills, strong attention to detail, sound judgment, process management expertise, and the ability to collaborate effectively across credit risk, operations, sales, compliance, and other business partners.

What You'll Do

• Lead and develop an assigned credit risk operations team, which may include risk investigations, underwriting, triage, merchant review, or related workflows.
• Oversee daily workload, queue management, service levels, quality standards, and business objectives to ensure timely and accurate risk decisions.
• Coach and mentor team members, providing performance feedback, decisioning guidance, and support for career growth and development.
• Review escalated cases and complex risk scenarios, helping teams apply policies, procedures, and sound judgment to support consistent outcomes.
• Analyze operational and risk performance trends, identify root causes, and implement solutions that improve quality, efficiency, and control effectiveness.
• Partner with internal stakeholders across credit risk, operations, sales, compliance, and product teams to resolve issues, optimize processes, and support strategic initiatives.
• Maintain a strong focus on risk management, regulatory compliance, policy adherence, and operational excellence.

What you need to have

• Must be organized, intuitive and an analytical thinker, with the ability to perform detailed credit and data analysis in a fast paced environment. 

• Strong written, oral and interpersonal skills a must including a strong ability to explain and/or present analysis to senior management, bank partners, external stakeholders, legal and ultimately our merchants. 

• Strong financial analysis skills with an emphasis on reading Business Financial Statements. 

• Strong business judgement with demonstrated ability to think strategically and creatively. 

• Must be timely with tasks and proactive by seeking out solutions and problem resolution. 

• Proficiency in PowerPoint, Excel, Word and comfortable learning and aid in developing new internal systems.  

What would be great to have :

• Preferred education: Bachelor’s degree in Business Management, Finance, Economics, Statistics or related quantitative discipline. 

• Preferred experience: 6-8 years of proven credit risk experience in middle market / corporate bank lending, merchant acquiring risk focused on middle market / enterprise clients and/or  asset based lending.   

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.