Canterbury, Victoria
Hybrid work model – up to 2 days working from home after probation
Professional development budget + additional leave benefits including RDOs, bonus annual leave, volunteer leave, study and exam leave
If you’re looking for a role that combines customer interaction, technical learning, and real accounting exposure, this is the perfect place to start your career.
As a Support Consultant, you’ll help clients navigate BGL's industry-leading software used across accounting, self-managed super funds (SMSF), corporate compliance, tax, and investment management. You’ll support our clients by resolving queries, providing practical solutions, and helping them better understand our products to prevent recurring issues.
This role offers:
Hands-on exposure to real-world accounting practices, including SMSFs, tax and compliance
Experience interpreting financial data and reports
The opportunity to build analytical and problem-solving skills
A strong understanding of how software supports accountants and businesses
Structured training and ongoing support in a collaborative team environment
About us
BGL delivers software solutions to over 12,700 businesses in 15 countries through its user-friendly and highly intelligent web applications, combining amazing UX with powerful technology.
We’re a global team of 250+ professionals based in Australia, New Zealand, Singapore, Hong Kong, the Philippines, and the United Kingdom. With a strong reputation for excellence, we deliver high-quality Software as a Service (SaaS) solutions to the accounting industry, specialising in self-managed superannuation funds and corporate compliance.
We’re proud to celebrate achievements that reflect our culture and our people, including:
Great Place to Work certification
AFR Best Places to Work (Technology, Top 10)
Mental Health First Aid Workplace Recognition
Australia’s Best Workplaces™ for Women list
AFR BOSS Most Innovative Companies – ranked four times in six years
Providing phone and online support to clients using our accounting and financial software
Troubleshooting client issues and guiding users through solutions
Investigating complex queries by analysing and reconciling client data and reports
Managing client enquiries within service standards and KPIs
Working closely with Product teams to escalate software issues and identify improvements
Educating clients to improve their workflows and reduce repeat issues
Developing knowledge across superannuation, tax, AML and corporate compliance (full training provided)
A degree in Accounting, Business, Commerce or a related field
Strong communication skills and the ability to explain complex information clearly
A natural curiosity and strong problem-solving mindset
Confidence working with data and learning technical systems
The ability to manage a high volume of client interactions
Excellent time management and attention to detail
A genuine passion for helping people
Previous customer service experience (desirable but not essential)
Culture & Benefits
We take pride in continuously building and improving our culture, and we welcome people who share our values. With a consistently strong engagement score of 85%+, we regularly seek feedback through engagement surveys, 1:1s, focus groups, and even casual coffee catch-ups. Our average employee tenure of 6+ years is a testament to the supportive and rewarding environment we’ve created—and we’ve got plenty of exciting things planned for the future!
Benefits you’ll enjoy include:
Extra time off with additional annual leave, RDOs, and the option to purchase extra leave
Hybrid working arrangements for all employees
Learning and development opportunities, including annual development budgets, tailored development plans, paid study leave, and stretch opportunities
Regular social activities, from monthly team lunches to annual company-wide events
Comprehensive health and wellbeing programs, including EAP, flu shots, and run club
Paid volunteering leave to give back to the community
Please note we are only able to consider applicants with full working rights for Australia.
We review applications on an ongoing basis so encourage you to apply as soon as possible.
- The next steps of our recruitment process requires the completion of a one way video interview.