Commercial Renewal Specialist

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Commercial Renewal Specialist Tokyo, Tokyo Apply now Save job Posted 07/14/2026 Job reference 14202 Experience level Experienced Hire Job category Sales & Marketing Line of business SALES At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and CompetenciesExperience in account management, commercial renewals, customer retention, or related client facing rolesAbility to manage multiple renewals and retention activities across small to mid size accountsStrong communication and relationship building skills to engage effectively with customers and internal stakeholdersAnalytical and detail oriented approach in forecasting, pipeline management, and contract executionUnderstanding of subscription based business models; experience with Data or Know Your Customer related products preferredAbility to work independently while collaborating with cross functional teamsBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical useEducationBachelor’s degree or equivalent practical experience in business, finance, economics, or a related fieldResponsibilitiesSupports renewal execution and customer retention for a portfolio of subscription clients Manage renewal and retention activities for a portfolio of small to mid size accounts, ensuring customer satisfaction and revenue retentionExecute end to end renewal processes for subscription based products, including Data and Know Your Customer related renewals, in alignment with internal commercial policiesEngage proactively with customers to manage renewal timelines, pricing discussions, documentation requirements, and retention conversationsPartner with sales managers and internal teams such as operations, compliance, and customer service to support effective account coverage and issue resolutionMaintain accurate renewal forecasts, pipeline visibility, and customer records using customer relationship management toolsParticipate in customer business reviews and regular touchpoints to strengthen relationships and identify retention risks or growth opportunitiesRespond promptly and professionally to customer inquiries related to renewals, product usage, and customer requirementsEnsure all...