VP, Senior Client Service Operations Manager

Role responsibilities

The VP, Senior Client Service Operations Manager is responsible for the operational integrity of commercial banking offices and enhancing client experience. This includes overseeing operational issues, managing client concerns, and ensuring compliance with regulatory requirements.

Requirements

Candidates should have 5-7 years of experience in a similar role at a mid-size or large lending institution. A college degree in a business-related discipline is preferred, along with strong knowledge of banking operations and client service.

Key skills

Client Service, Operational Excellence, Risk Management, Banking Operations, Project Management, Analytical Skills, Interpersonal Skills, Customer Service, Compliance, Team Management, Communication Skills, Problem Solving, Time Management, Regulatory Reporting, Training, Coaching

Keywords

Client Service, Operational Integrity, Regulatory Reporting, Commercial Banking, Specialty Products, Risk Management, Banking Operations, Treasury Management, Wealth Management, Credit Products, Underwriting Guidelines, Windows-Based Applications, Excel, Word, Power Point, Adobe, FIS Platform, CRM, Project Management, Compliance, Training, Coaching, Customer Service, Interpersonal Skills, Analytical Skills, Communication Skills, Problem Solving, Time Management, Team Management, Organizational Skills