Coordinator Rider On Ground Ops

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Coordinator Rider On Ground OpsFull-timeCompany DescriptionTalabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionMonitor and improve Rider Performance and Compliance.Lead Rider Recruitment for the allocated zones.Lead the team to complete Ad-hoc tasks and projects.Lead a Team of Rider Coordinators and/or Rider Captains.Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items.Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level.Manage rider rooster with proper allocation of shifts/breaks/off-days etc.Supervises rider onboarding and training schedule with Rider Trainer and RiderSupervisor.Inventory management and usage compliance of Rider equipment.Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed.Groom rider quality (behavior, appearance, professionalism, presentational etc).Setting up a performance improvement plan to improve performance of low performing riders.Reduce rider complaints originating from customers.Monitor riders performance on individual level and responsible for coaching/warning riders.Audits fleet appearance & rider behavior via on ground visits.QualificationsBachelor's Degree2+ years of experience in food/grocery tech industry is highly preferredProficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etcStrong communication skills, both written and verbal.Influencer and negotiation with good public speaking and presentation skillsPeople management skills: Experience in managing a bigger group of peopleBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.