Field Service Engineer - Ann Arbor, MI

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Field Service Engineer position is responsible for daily service support of the existing customer base. The engineer also supports sales growth, service growth, and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter Life Sciences equipment at the customer site. The position will be remotely located in Ann Arbor, MI, requiring regional travel serving: OH, IN, Western NY, Western PA, Northern KY. Additionally, you may be called upon to support the efforts of other regions as needed.

All the responsibilities we will trust you with:

• Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, and regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company
• Call Closure ‐Using our computerized system, an FSE is responsible for closing service calls at the time of completion.
• Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix.”
• Achieve annual revenue target with expected year‐over‐year growth of 8‐10%
• Able to effectively price and position Service agreements on both existing and new equipment, anticipating expected costs to proactively handle profit margin. Provide lead generation
• Assumes accountability around daily management and monthly KPI’s
• Acts as a primary customer of DBS and demonstrates internal and external DBS expertise to map improvement plans and drive sustainable improvements
• Ability to adapt ‐must be flexible and understanding with change as it occurs regularly for an FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes.

Requirements and Qualifications for this Role:

• Ability to travel – list specifics: 25-50 % travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move, or carry equipment up to 50lb, any other physical requirements

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

The annual salary range hourly range for this role is $65,000- $80,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. 

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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