IA Quality Assurance Manager
The Manager – Quality Assurance & Improvement Program (QAIP) supports the execution and continuous enhancement of IAG’s Quality Assurance and Improvement Program. The role is responsible for executing and leading QA reviews, validating audit issues, and supporting the design and delivery of QA initiatives that promote conformance with IAG policies, professional audit standards, and regulatory expectations.
The Manager serves as a key intermediary between QA leadership and audit teams, providing credible challenge, coaching, and analytical insight to strengthen audit execution quality and operational consistency across the department.
Lead QA reviews by executing and managing end-to-end reviews, planning QA projects / reviews, defining objectives and scope, and assessing if IAG processes are aligned with regulatory and industry standards
Develop test steps and QA review findings
Present QA review objectives, scope, and results to senior leadership, clearly articulating gaps and their potential impact, and recommendations to improve processes
Delegate tasks to team members; guide Seniors in assessing risks, evaluating control design, and executing tests; review and provide feedback on work papers
Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, methodology, and best practices
Conduct post-review feedback discussions with team members to provide actionable feedback, support development, and recognize accomplishments
Stay up to date with evolving industry trends, external news, and regulatory changes, and incorporate findings into reviews
Manage and track team capacity and metrics, leveraging tooling
Minimum Qualifications
5+ years of audit experience
Prior experience working at a Big Four / G-SIB
Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions
Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
Applies control theory and professional auditing practices throughout the audit lifecycle
Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes
Validates audit and regulatory issue remediation, including MRAs/MRIAs.
Demonstrates subject matter expertise in either AML/Financial Crimes or Credit Risk
Preferred Qualifications
Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization
Relevant compliance audit, compliance, risk management, and/or regulatory experience within the financial services industry
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.