Customer Service Representative (Dutch)

HOMEOUR COMPANIESINTELLIGENTOPERATINGSOLUTIONSAccruentFlukeGordianIndustrial ScientificIntelexServiceChannelADVANCED HEALTHCARE SOLUTIONSASPCensisFluke Health SolutionsProvationLIFE AT FORTIVEBENEFITSJOIN OUR TALENT COMMUNITYSingle PositionView All JobsHybridCustomer Service Representative (Dutch)Eindhoven, Noord-Brabant, Netherlands +1 moreApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID10370CompanyAdvanced Sterilization ProductsWe are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to-end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements. You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA. What You'll Do Customer & Order Management Deliver exceptional customer service to internal and external stakeholders. Manage and process customer orders from order entry through successful delivery and invoice. Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution. Monitor customer orders to ensure on-time and accurate fulfillment. Coordinate cross-functional investigations and corrective actions. Manage customer complaints and service escalations through closure. Collaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements. Escalate compliance-related issues and potential risks when required Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery. Investigate and resolve shipment discrepancies, delays, and customer concerns. Maintain accurate reporting and visibility of export order status. Ensure customer expectations are met through proactive communication and timely issue resolution. Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements. Support customer-focused initiatives that improve service levels, communication, and operational excellence. Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance. What We're Looking For You are: Customer-focused, empathetic, and service-oriented. Organized, analytical, and detail-oriented. A proactive problem-solver with a continuous improvement mindset. A customer-focused that improve service levels, communication, and operational excellence. Comfortable navigating multiple systems, processes, and priorities simultaneously (SAP, SFDC, AWS) An excellent communicator who thrives in a multicultural and international environment. Customer-first mindset, strong sense of ownership and accountability  An associate with a high level of accuracy and attention to detail You have strong prioritization skills in a fast-paced environment Able to manage multiple orders, customers, and deadlines at the same time. Natural collaborator who builds relationships across teams Qualifications Required Bachelor's degree, HBO degree, or equivalent level of professional experience. Minimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field. Professional proficiency in English, Dutch (written and spoken) any other EU language will be considered a plus. Strong communication and stakeholder management skills. Strong attention to detail and accuracy. Good working knowledge of Microsoft Excel, TMS, SAP, SFDC  Fortive Corporation OverviewFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build...