Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your role
As an Account Technical Services professional at Kyndryl, you will support a software-product engineering engagement for a Kyndryl client by acting as a technical interface across customer support, engineering, product, and delivery teams. This role focuses on product-oriented technical service delivery, embedded and cloud-edge software support, issue triage, diagnostic coordination, case lifecycle support, and customer-facing technical enablement within the customer’s defined tools, workflows, and governance model.
What you will do
Support technical case intake, triage, diagnostic data collection, issue reproduction, and resolution planning within customer-defined systems and support workflows.
Collect, validate, and document logs, configurations, environment details, missing information, reproduction steps, and technical findings needed for customer support and engineering escalation.
Provide known solutions, documented guidance, standard troubleshooting support, and clear next-step communication aligned to approved customer communication standards.
Coordinate with Level 1, Level 2, product engineering, DevOps, testing, and platform teams to support issue analysis and escalation.
Support defect identification and documentation while recognizing that product defect resolution, product code changes, certification determinations, security representations, and compliance commitments remain owned by the customer.
Contribute to knowledge documentation, troubleshooting playbooks, process improvements, and customer success outcomes for embedded, Linux, cloud-edge, and DevOps-enabled platforms.
Who You Are
Required skills and experience
8+ years of experience in Strong troubleshooting experience across software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software environments.
Ability to work with logs, configurations, system diagnostics, reproduction scenarios, customer environment data, and technical case documentation.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools, and customer-defined support workflows.
Strong written and verbal communication skills with the ability to engage engineering, support, delivery, and customer-facing stakeholders.
Best Fit : Customer-facing product technical services, triage, diagnostic support, escalation
Preferred skills and experience
Experience in embedded software, real-time operating systems, Linux kernel environments, board support packages, device drivers, simulation platforms, or platform product support.
Working knowledge of C/C++, Python, shell scripting, debugging tools, networking, open-source software, and software development lifecycle practices.
Prior experience supporting regulated, safety-critical, automotive, aerospace, industrial, telecom, or intelligent-edge software environments.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.