This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Channel Partner Success Manager based in United States.
This is a high-impact opportunity for a partner success professional to play a central role in protecting and growing recurring revenue across a global channel ecosystem. In this role, you will act as the primary driver of partner renewals, ensuring strong retention, predictable forecasting, and consistent value realization across the partner lifecycle. You will coordinate closely with channel account teams, enablement leaders, and internal stakeholders to ensure disciplined execution and clear ownership across renewal processes. The position is highly operational and data-driven, requiring strong governance, risk management, and structured execution capabilities. You will also serve as a trusted advisor to partners, helping them maximize product adoption and long-term value. This role is ideal for someone who thrives in a fast-paced, collaborative environment focused on retention, partner health, and revenue protection.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Channel Partner Success Manager based in United States.
This is a high-impact opportunity for a partner success professional to play a central role in protecting and growing recurring revenue across a global channel ecosystem. In this role, you will act as the primary driver of partner renewals, ensuring strong retention, predictable forecasting, and consistent value realization across the partner lifecycle. You will coordinate closely with channel account teams, enablement leaders, and internal stakeholders to ensure disciplined execution and clear ownership across renewal processes. The position is highly operational and data-driven, requiring strong governance, risk management, and structured execution capabilities. You will also serve as a trusted advisor to partners, helping them maximize product adoption and long-term value. This role is ideal for someone who thrives in a fast-paced, collaborative environment focused on retention, partner health, and revenue protection.
Accountabilities:
- Own and manage the end-to-end renewal lifecycle for partner-managed recurring revenue, ensuring high retention rates and predictable revenue outcomes.
- Lead renewal orchestration, including 120-day pre-renewal planning, forecasting, risk identification, and execution governance across stakeholders.
- Monitor partner health using structured scoring frameworks, adoption metrics, and usage data to proactively identify churn risk and implement mitigation strategies.
- Drive renewal governance processes and maintain alignment across Channel Account Managers and Partner Enablement Managers to ensure clear role separation and execution discipline.
- Act as a trusted advisor to partners by supporting adoption strategies, value realization planning, and long-term engagement to maximize customer outcomes.
- Manage escalation processes and coordinate internal resources to resolve renewal-related risks and ensure successful contract continuity.
- Maintain accurate forecasting and reporting within CRM systems to ensure visibility into renewal performance and risk exposure.
- Support structured QBRs and partner governance cadences to maintain alignment and reinforce accountability across the partner ecosystem.
- 5+ years of experience in Partner Success, Customer Success, Account Management, or similar roles within channel partner ecosystems.
- Proven experience managing renewal processes, recurring revenue retention, forecasting, and partner lifecycle management.
- Strong analytical and operational mindset with the ability to manage complex renewal pipelines and risk scenarios.
- Experience working in matrixed environments across Sales, Channel, Enablement, and Operations teams.
- Demonstrated ability to build trusted relationships with partner stakeholders and influence outcomes at multiple organizational levels.
- Strong proficiency with CRM systems such as Salesforce and experience leveraging data for decision-making and forecasting accuracy.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Structured, process-oriented operator with strong execution discipline and attention to detail.
- Strong understanding of partner-driven business models, retention strategies, and customer value realization principles.
- Competitive compensation package aligned with experience and performance.
- Flexible work arrangements supporting remote collaboration across the United States.
- Comprehensive medical, dental, and vision insurance coverage.
- 401(k) retirement savings plan.
- Paid time off, holidays, and additional wellbeing-focused leave policies.
- Opportunities for professional growth within a global, high-growth partner ecosystem.
- Access to collaborative, cross-functional teams focused on innovation and continuous improvement.
- Inclusive workplace culture that values diversity, learning, and long-term career development.
Requirements:
Benefits: