Assistant Front Office Manager -DoubleTree by Hilton Resort & Spa Marjan Island

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!  An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Here's what you'll do during a typical day:

• Operations Management: Assist the Front Office Manager in overseeing the daily Front Office operations, ensuring compliance with hotel policies, procedures, and brand standards.
• Guest Services: Manage guest service activities, including reservations, registration, room allocation, room inventory, check-in, check-out, and the prompt resolution of guest inquiries and concerns to ensure a seamless guest experience.
• Guest Satisfaction & VIP Relations: Monitor guest satisfaction levels and feedback, implement service improvements, and ensure regular and VIP guests receive personalized and memorable experiences.
• Revenue Optimization: Maximize room occupancy and revenue through effective inventory management, upselling initiatives, and promotion of hotel services, facilities, and loyalty programs.
• Team Development & Administration: Support departmental operations through effective planning, recruitment, training, and team development.
• Workforce Planning: Monitor staffing levels and schedules to ensure adequate coverage in line with business demands.
• Systems & Compliance: Ensure the proper use of front office equipment and property management systems while maintaining operational efficiency and compliance with established procedures.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Previous supervisory experience within a Front Office environment, preferably in the hospitality, hotel, leisure, or retail sector.
• Strong proficiency in hotel systems, property management systems (PMS), and Microsoft Office applications.
• Commercially focused with the ability to identify revenue opportunities and support sales initiatives.
• Excellent leadership, interpersonal, and communication skills with the ability to build effective working relationships.
• Strong sense of accountability, professionalism, and resilience in a fast-paced environment.
• Demonstrated commitment to delivering exceptional guest service and enhancing the overall guest experience.
• Ability to work effectively under pressure while maintaining attention to detail and service standards.
• Well-groomed and professional appearance, reflecting the hotel's brand standards.
• Flexible and adaptable, with the ability to respond to changing operational requirements and business needs.
• Self-motivated with the ability to work independently as well as collaboratively within a team environment.