Work Management Specialist I or II
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, July 24, 2026More than a career - a chance to make a difference in people's lives.
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Number of positions: 1
Level will be based on experience and skill set.
For Work Management Specialist I:
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Basic Qualifications:
High school diploma
For Work Management Specialist II:
This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.
Basic Qualifications:
High school diploma and 1 year of related experience.
Additional Preferred Qualifications
Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Collaborates effectively in a team environment
Proficient in system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Supports changing work environments, processes, and policies
Exhibits effective written and verbal communication skills
Possesses a working knowledge of Microsoft Office Software
Previous customer service experience
Prioritizes work effectively
Demonstrates good judgment in decision making
Works independently in resolving problems
Working Conditions
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility
Specific Requirements
• N/A
Travel Requirements
5-15%