Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc.

• Coordinates with internal stakeholders and customers on pre and post sales order processing transactions 

• Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing

• Responsible for data management, archiving and updating of purchase order, emails and customer information

• Manages purchase order recognition, sorting, recording and distribution

• Performs unclean and same day order entry analysis;

• Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities

• Performs Inventory Sharing within the region

• Investigates, troubleshoots and coordinates with relevant parties to close customer issues

• Handles and coordinates urgent overnight deliveries, returns and replacements

• Analyzes and resolves AR invoice disputes to support Free Cash Flow

• Initiates requests for customer account setup of update in customer master data

• Manages stock replenishment for the Sales Reps (PAR Replenishment Processing)

• Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks

• Evaluates billing block reports and actions accordingly

• Responsible for orders to be received at the warehouse for next day delivery

• Acts as gatekeeper of process compliance and reports any irregularities or non –conformance

• Establishes effective long-term professional relationships and high-level of satisfaction with customers and key stakeholders

• Leads or participates in process improvement initiatives and projects

• Engages in thought leadership and provides input for process improvements and efficiencies

• Drives and maximizes revenue recognition within the assigned hospital and customer orders.

• Engages in thought leadership and provides input for process improvements and efficiencies

• Supports BU’s objectives, revenue growth activities and operational excellence

• Process and troubleshoot EDI orders (ZOR, KB, KE);

• Responsible for processing PO Pending orders; DIB Wholesale and Demo Orders;

• Process product returns via ZRE;

Required Knowledge and Experience:

• Bachelor’s degree in any relevant discipline

• Familiarity with operational systems and business processes, developed through formal education and/or hands‑on professional experience

• At least 1 year of customer service experience, with exposure to supporting customers in a fast‑paced or service‑driven environment

• Strong communication skills with the ability to navigate systems and follow processes effectively

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).