This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.
This role sits at the center of enterprise customer value creation, where long-term relationships, technical expertise, and strategic thinking come together to drive measurable impact.
You will own a portfolio of high-value enterprise accounts, acting as the primary partner for senior stakeholders and decision-makers across complex organizations.
Your focus will be on driving adoption, retention, and expansion by aligning customer outcomes with platform capabilities and best practices.
You will operate as a trusted advisor, translating business goals into actionable success plans and ensuring customers realize sustained value.
The environment is highly cross-functional, requiring close collaboration with product, engineering, sales, and customer operations teams.
This is a high-impact role for someone who thrives in enterprise complexity, builds strong executive relationships, and turns customer strategy into execution.
You will play a key role in shaping how large organizations adopt and scale Apple-centric solutions across their workforce.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Customer Success Manager based in the United States.
This role sits at the center of enterprise customer value creation, where long-term relationships, technical expertise, and strategic thinking come together to drive measurable impact.
You will own a portfolio of high-value enterprise accounts, acting as the primary partner for senior stakeholders and decision-makers across complex organizations.
Your focus will be on driving adoption, retention, and expansion by aligning customer outcomes with platform capabilities and best practices.
You will operate as a trusted advisor, translating business goals into actionable success plans and ensuring customers realize sustained value.
The environment is highly cross-functional, requiring close collaboration with product, engineering, sales, and customer operations teams.
This is a high-impact role for someone who thrives in enterprise complexity, builds strong executive relationships, and turns customer strategy into execution.
You will play a key role in shaping how large organizations adopt and scale Apple-centric solutions across their workforce.
Accountabilities:
- Serve as the primary strategic partner for executive stakeholders, aligning on goals, KPIs, and success criteria across complex enterprise environments.
- Drive customer success planning, including onboarding, adoption strategies, value realization frameworks, and ongoing optimization of product usage.
- Lead executive business reviews and strategic sessions to track progress, identify risks, and uncover expansion opportunities.
- Act as the internal voice of the customer, advocating across product, engineering, and operations teams to influence roadmap and improvements.
- Build and maintain strong multi-threaded relationships across customer organizations, including Centers of Excellence and key decision-making groups.
- Monitor customer health, proactively identify churn risks, and execute mitigation strategies to ensure retention and growth.
- Partner with sales teams to identify upsell and cross-sell opportunities aligned with customer needs and business value.
- 5+ years of experience in Customer Success, Account Management, or similar SaaS roles.
- Proven success managing strategic enterprise accounts with global or multi-region complexity.
- Strong understanding of enterprise IT environments, ideally including Apple ecosystems, MDM, or endpoint management solutions.
- Experience working with technical stakeholders and translating business objectives into scalable solution strategies.
- Demonstrated ability to drive adoption, retention, and expansion in a subscription-based SaaS model.
- Excellent communication and executive presence, with the ability to influence senior leaders and cross-functional teams.
- Strong analytical skills to interpret customer health metrics, usage data, and business outcomes.
- Ability to work independently while managing multiple high-value accounts in parallel.
- Competitive base salary with performance-based compensation structure (range referenced in original posting: $65,200–$149,360 USD)
- Comprehensive medical, dental, and vision insurance coverage
- Paid time off and flexible work arrangements supporting work-life balance
- Retirement savings plan with employer contributions
- Professional development opportunities, training programs, and internal career mobility
- Tuition reimbursement and learning resources to support continuous growth
- Employee discounts and additional lifestyle benefits
- Remote-friendly work culture with strong cross-functional collaboration
- Opportunity to work with large enterprise customers and shape strategic outcomes at scale.
Own and grow a strategic portfolio of high-touch enterprise accounts, ensuring customers achieve measurable business outcomes through adoption, expansion, and long-term engagement.
Requirements:
This role requires a seasoned Customer Success professional with strong enterprise account management experience, technical fluency, and the ability to operate in complex stakeholder environments. You are equally comfortable building executive relationships and diving into technical product discussions.