Manager, Interview Operations & Experience

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Manager, Interview Operations & ExperienceFull-timeBusiness Segment: NBCU Corporate Compensation: USD 90000 - USD 120000 - yearlyCompany DescriptionNBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Job DescriptionAt NBCUniversal, we believe every interaction is an opportunity to tell our story and that starts with our candidates.  The Manager, Interview Operations & Experience plays a critical role in ensuring that every candidate and hiring team interaction is efficient, thoughtful, and reflective of our commitment to excellence.This leader oversees the operational delivery of interview scheduling and  candidate communications, as well as coordination logistics enterprise wide. The Manager will lead a team of Candidate Experience Specialists responsible for managing the end-to-end interview process, ensuring candidates and internal partners experience a seamless, inclusive, and timely process.This is an opportunity for a strong people leader with deep expertise in interview operations to drive process excellence, support technology adoption, and elevate the standards of service delivery across the Talent Acquisition function.Key ResponsibilitiesTeam Leadership & OperationsLead and mentor a team of Candidate Experience Specialists and Coordinators, ensuring balanced workloads, consistent processes, and timely resolution of issues.Serve as the primary escalation point for scheduling or communication challenges, proactively resolving issues and removing roadblocks.Scheduling Excellence & Process OptimizationOversee and continuously improve interview scheduling workflows through automation, cross-functional collaboration, and operational metric tracking.Design and standardize interview experience guidelines across business units to ensure consistency and standard of care.Develop playbooks and SOPs to handle complex interview scenarios (e.g., executive interviews, international candidates).Stakeholder PartnershipBuild strong partnerships across recruiting, facilities and travel teams to ensure a seamless interview experience across all NBCU locations.Create communication protocols for urgent changes impacting interview experiences.Insights & ReportingMonitor team performance and interview data to identify trends, drive improvements, and support strategic CX initiatives.AdministrationManage the Accessibility Accommodations inbox to execute on candidate requests, ensuring timely and inclusive support.Oversee processes for candidate travel expenses and reimbursements, partnering...