Service Supervisor

Single PositionView All JobsService SupervisorBangkok, THA, 10900Apply NowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob Req ID69569Work TypeOnsiteDepartmentSalesHiring ProgramData CenterRelocation AssistanceNoIf you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking for a Service Supervisor, PQ  in Eaton’s electrical business, based in Thailand, Bangkok. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. What you’ll do: Service Supervisor is responsible for leading the Service Engineer in providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity.    A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etcB. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attentionC. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new heightE. Responsible for timely, professional, accurate and service oriented response to all technical service enquiresF. Identify and isolates equipment start-up malfunctions and takes corrective actionG. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilitiesH. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicingI. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externallyJ. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externallyK. Analyse complex engineering problems and offer effective resolutionsL. Interact with all engineering disciplines, project engineer and clientsM. Collaborate with cross functional teams within Engineering, Sales, and ProductN. To be committed & responsible for Quality Management System:a. Implement the process approach and risk-based thinkingb. Provide the necessary support to fully implement and sustain the QMSc. Communicating to the organization the importance of conforming to QMS requirementsd. Ensuring the QMS meets its goalse. Engage, direct, and support individuals contributing to the QMSf. Create a culture of continuous improvement"    Qualifications: Bachelor’s Degree in Electrical EngineeringMinimum 5 years of field experience in service and testing of Electrical power products.Basic konwlege of handware , Power Supply or Electrical power systemPossess knowledge of products, markets channels and associated applicationsExcellent interpersonal and communication skillsWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment...