Commercial Door and Dock Estimator - Lubbock

All Jobs  >  Commercial Door and Dock Estimator - Lubbock Apply Commercial Door and Dock Estimator - Lubbock Lubbock, TX Apply Job Type Full-time Description  Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor to join our company. We are considering applicants with at least 4+ years of door industry experience.  As a Commercial Door Service Advisor/Estimator, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to ensure the Customer is satisfied with the work we performed.  Responsibilities:Work with Customers to provide accurate and suitable products and services to meet their needsFollow up on leads provided and look for new opportunities, looking for ways to generate business and new leadsWork with the Team Leader and Service Manager to achieve sales goalsFollow up on all pending Service Quotes in a set time frameProvide some technical training to Service TechniciansManage and order shop and truck materials as neededAssist in Customer job scheduling and project managementProvide the best Vortex experience possibleBuild valuable relationships with all Customers, including key accountsAlways promote Vortex positivelyUsing lead generation tools, identify commercial and industrial construction projects that may require overhead doors,      initiating contact with the general contractor and/or architect to gather project information and provide information on our products and services.Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction      projects.Complete cost estimates within bid date/time.Present and explain the benefits of our services to potential clients.Negotiate terms and close sales to meet or exceed sales targets.Provide excellent customer service by following up on leads, ensuring client satisfaction, and maintaining long-term      relationships.Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system. Requirements Important Skills:Clear communication: It is essential that you have the ability to communicate clearly and effectively, both verbally and in written formEffective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpretedResults driven and passionate about selling: Be passionate about the products and services we provide and strive to provide what’s best for the Customer and the CompanyInterpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpfulWarranty qualifications, (save a warranty)(manage warranty calls)Qualification: 2 years as a Service Technician level IV or 2 years as CSR IITo maintain operational consistency and ensure excellent customer service, Service Advisors are expected to adhere to the following attendance and sick leave guidelines of 5 days or less required. Consistent punctuality is requiredSupport daily review procedures.What you should have:Education: High School Diploma or General Education Degree (GED)Other required knowledge, skills, and abilities:Ability to read, understand, and comprehend documents such as work instructions and procedure manualsAbility to speak effectively and interact with team members and leadershipAbility to solve practical problems and deal with a variety of variables in a situationBasic computer knowledge and ability to learnA good driving...